ChronoAstra Privacy Policy

1. Introduction

At Chrono Astra, we value your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit or make a purchase from chronoastra.com. By using our website, you agree to the terms of this policy.

2. What information we collect

Information you provide

• Name and email address
• Shipping and billing address
• Phone number, if provided
• Watch configuration, engraving and chosen moment details
• Payment details processed securely by third-party payment providers

Information collected automatically

• IP address, device type and browser
• Pages visited and time spent
• Referral and campaign sources
• Cookies and similar technologies

3. How we use information

• Process and fulfil orders
• Save and restore requested watch configurations
• Send transactional messages and consented promotional emails
• Improve our website and customer experience
• Comply with legal obligations and answer support requests

4. Sharing information

We do not sell your data. We may share only the information required by trusted service providers involved in checkout, payment, order fulfilment, customer communications, analytics and website operations. Those providers are required to handle information securely and for the relevant service.

5. Your rights

If you are in the EU or UK, your data-protection rights may include access, correction, deletion, objection, restriction and withdrawal of marketing consent, as well as the right to make a complaint to your local supervisory authority.

6. Data retention

We retain personal information only as long as necessary for the purposes described here or as required by law.

7. Cookies and tracking

Cookies and similar technologies may support core website functions, analytics and a smoother customer experience. You can manage or disable cookies through your browser settings.

We use the Meta pixel and the Meta Conversions API to measure how visitors move from a first visit through email capture and checkout. Where you give us an email address, it is sent to Meta only in an irreversible hashed form, together with technical data such as IP address and browser type, so campaign reporting stays accurate without sharing your details in readable form.

8. Third-party links

Our website may link to other websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Data security

We use appropriate safeguards, including encrypted connections, secure payment processing and limited internal access. No internet service can guarantee absolute security.

10. Children

ChronoAstra is not intended for children under 13, and we do not knowingly collect their personal information.

11. Changes to this policy

We may update this policy. The current version and its effective date will remain available at this URL.

12. Contact